Question 1

Overview

Accepted Answer

These terms and conditions apply to your acquisitions made through, and your interactions with the website w(http://www.aurasthlm.com/)ww.aurasthlm.com,(http://www.aurasthlm.com/) establishing a contractual relationship between you and Aura Club AB (referred to as "Aura"; also denoted as "us," "we," and "our"). 
Upon initiating a purchase from, or utilizing this website, you are acknowledging your consent to these terms of usage. It is imperative that you have perused and comprehended these terms of use before engaging with our platform. Through accessing or utilizing any segment of the site, you are in agreement to be legally bound by these Terms of Use. Should you not accept all the stipulations outlined within this agreement, your admittance to the website and utilization of its services will not be feasible. 
We maintain the right, as the sole arbiters, to revise, modify, or supplant any content within these Terms of Use by publishing revisions and/or alterations on our website. It is your duty to routinely inspect this page for adjustments, a practice we advise you to adopt. The date of issuance is displayed at the commencement of the notification. Your persistent utilization of, or admittance to the website following the promulgation of any modifications, signifies your approval of those changes. 
Should you have inquiries pertaining to the Terms & Conditions, kindly direct them to us at hi@aurasthlm.com.

Question 2

General Conditions

Accepted Answer

TBU

Question 3

Privacy Policy

Accepted Answer

Aura Club AB adheres to the General Data Protection Regulation, an EU regulation governing the processing of personal data. 
We collect as little information as necessary. The data we gather is essential for fulfilling our commitment to you regarding payment and delivery, such as names, phone numbers, addresses, and email addresses. When making a purchase, you consent to our access to your personal information. You have the right to be informed about the processing of your personal data. You can always request changes to your data in our system or the removal of your information. You can learn more about the law and your rights on the Data Inspection Authority's website.

Question 4

Refund Policy

Accepted Answer

We apply a 14-day right of return from when you receive your order. Simply drop us a line at hi@aurasthlm.com along with your order details.

In order to qualify for a return, the item(s) you wish to return must remain unused and unopened. They should be in their original packaging, with the seal intact. Please note that the initial shipping charges cannot be reimbursed, and there might be a processing fee. You are responsible for return shipping charges. Refunds will be credited back to the original payment method.

Question 5

Payment Security

Accepted Answer

Aura takes payment security seriously. For this reason, we use Swish Payments to securely handle payments.

Question 6

Product Delivery

Accepted Answer

Orders ship on weekdays from our warehouse, usually within 1-2 days. If it's a Friday or holiday, shipping starts the next weekday. The order process specifies standard delivery time. Remember, these times are estimates; there might be delays during busy periods at our warehouse and with shipping partners.
Small parcels go to your door/mailbox; larger ones to a nearby collection point. Not collecting on time may lead to charges. If an item is out of stock, we might need more time or could cancel the order. For out-of-stock items you've ordered, you'll get a refund.

Question 7

Important

Accepted Answer

Our products are not medicines and aren't meant to diagnose, treat, cure, or prevent diseases. Our content and products on this site are just for general information. They shouldn't be your only source for decisions. Always check with a health expert before trying any herbal, supplement, or nutritional products, and for any concerns you have. You accept that relying on our site's content is your own choice and risk.

Question 8

Product Ordering

Accepted Answer

Aura has the right to reject, limit, or cancel orders, including those from the same customer account, credit card, or address. We'll inform you if we change or cancel an order. We may also decline orders from distributors or resellers.
When you buy from Aura, you agree to provide accurate payment and account info. Use correct details for smooth transactions and communication.
Orders made without consent will be reported to authorities.
For shipping & returns, check our policy.

Question 9

More questions? Send us an Email at hi@aurasthlm.com

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